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FAQ's

What are "Medical Compression Garments" and how do they work?

  • Medical compression garments are made from extensible textiles, their elastic properties are set at time of manufacture. Compression therapy acts in the manner of an "outer sleeve", which sits on the skin and exerts pressure on the limb from distal to proximal.

How often should I wash my Compression Garments?

  • Garments should be washed on a daily basis for hygiene and textile preservation.  Use regular laundry detergents, avoid high temperatures, and dry out of harsh sunlight.

How long will my Compression Garment work?

  • Regular washing and care of your garment will extend the life of your garment. After approximately 6 months, garments usually need replacing.

Is there any Latex in Juzo Compression Garments?

  • No, all our garments are Latex free.

Can I use lotions or creams in conjunction with my garments?

  • Yes, although some creams/lotions will shorten the useful life of the garment.

What is the difference between "anti embolism" and medical grade compression stockings?

  • Anti embolism stockings, sometimes known as Teds®, are intended for non-ambulatory patients, those confined to a bed.  It is common for physicians to prescribe these stockings for patients to prevent thrombosis (coagulation) and stimulate blood flow.  They are white, and have an opening under the foot.  They have a compression range from 8-18mmHg.
  • Medical grade compression stockings are therapeutic and designed for people who are mobile.  They work with a graduated effect, providing 100% of the compression at the distal point being the ankle, and gradually decreasing compression up the leg. They are manufactured in compression ranges: Light/Support range 12-20mmHg, Low compression 20-30mmHg, moderate compression 30-40mmHg and strong compression 40+mmHg. Graduated compression stockings are designed for specific medical indications.
  • Stockings below 20mmHg are available over the counter (OTC), other compression levels require a medical prescription.

What range is available to support vascular problems during pregnancy?

  • We supply a comprehensive range of class one (20-30mmHg) and two (30-40mmHg) maternity pantyhose (with pocket). They are available in a range of sizes. Please contact us for more information.

What sort of referral information is required from my Doctor?

  • We require instructions from your Clinician for Class 2 or stronger compression. A PDF of a prescription form is available here, for printing and completion by your Doctor.

Where can I get my Juzo Compression garment?

  • Toomac Solutions is a key New Zealand distributor for the German and US made JUZO Medical compression garments. We have a readily available supply of; travel stocking/socks, fysio-tape, Medical tape, cast protectors, graduated medical compression garments (Class 1, 2 and 3) in styles for below knee, thigh high, pantyhose, bike shorts, sleeves, gloves and gauntlets. All garments are available for males and females from off the shelf or to the made to measure requirements of our patients. We also have a range of aids available that can assist in the donning or doffing of compression garments including the Arion Magnide, Easy Slide Aids and Sim Slide.

  • We offer a fitting service (by appointment) from Monday to Friday with appointments 9am-4pm on our premises located at 32C Poland Road Glenfield, Auckland. Directions are available from the Google map provided here.

  • To make an appointment please phone 09) 443 5347 and press 1 for Compression

  • If you require our services outside the Auckland area please contact us for further information on how and where you may be able to receive our goods.

Why Juzo/Toomac Solutions?

  • Toomac Solutions has a very friendly customer service team who are committed to providing the best quality products and service to all our customers.
  • Toomac Solutions compression garments are supplied by JUZO; a German owned company that has been established for over 100 years, with manufacturing plants in both Germany and the USA. Juzo’s philosophy is that medical garments should not inhibit a person’s lifestyle. This philosophy and commitment is reflected in the detail of the care and design of the Juzo garments.
  • Our garments have been quality tested multiple times by certified testing bodies before they are given approval to leave the factory and reach you, our customers.
  • Toomac Solutions offers garments that are comfortable for the wearer in a range of fabrics (including Cotton), colours and look good, options that are unique to Juzo.

What are Juzo’s warranties?

  • Juzo guarantees their products will be free of manufacturer's defects for six months from the date of purchase, and that the garment will maintain its prescribed compression for six months.
  • Manufacturer Defect: a flaw in manufacture that is existent and apparent at the moment the box is opened. This does not include: ordering the incorrect size, normal wear and tear, pulled threads, runs, wear at the toe, or holes due to fingernails, toenails, or snags; or any problem caused by the wearer in application, improper use, or care of the garment.

Total Satisfaction Guarantee

  • Toomac Solutions is committed to providing our customers with the best care and attention. We show customers how to put on and take off the garment, and how to care for the garment. Customer satisfaction is important to us, we want to make sure our customers have the right garment, and all the information needed to wear and care for the garment/s correctly.

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